Customer Care
Customer Retention and general tips on customer care
Tips on Dealing with an Upset Customer
From time-to-time you will come face-to-face with a customer that isn’t happy with your service. At this point, resolution and customer happiness should become your approach to diffuse the situation. Here are a few tips when dealing with an `upset` customer. 1. It’s not personal. Though it may seem that the customer is attacking you, […]
10 Tips For Long Term Client Retention
Attracting and retaining long-term clients is a powerful strategy for growing your business, as long-term clients are likely to feel more satisfied, are more likely to refer others, and are more likely to purchase additional services from you. The savvy solo professional or small business owner gains big from focusing on these 10 sound strategies […]
Delivering Great Customer Service
It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won’t be profitable for long unless you have a solid customer retention strategy in place – and in action. It’s the actions that count – not what […]
The Right Way To Deal With Customer Complaints
No matter how professionally we run our business, chances are that somewhere along the line something will go wrong. Handling customer complaints in a positive way can not only repair the harm that’s been done, but enhance your future relationship with the customer: Explain what is it that went wrong. Admit the mistake if there […]