customer retention

Tips on Dealing with an Upset Customer

From time-to-time you will come face-to-face with a customer that isn’t happy with your service. At this point, resolution and customer happiness should become your approach to diffuse the situation. Here are a few tips when dealing with an `upset` customer. 1. It’s not personal. Though it may seem that the customer is attacking you, […]

Continue Reading
customer care

10 Tips For Long Term Client Retention

Attracting and retaining long-term clients is a powerful strategy for growing your business, as long-term clients are likely to feel more satisfied, are more likely to refer others, and are more likely to purchase additional services from you. The savvy solo professional or small business owner gains big from focusing on these 10 sound strategies […]

Continue Reading