customer service

Tips on Dealing with an Upset Customer

From time-to-time you will come face-to-face with a customer that isn’t happy with your service. At this point, resolution and customer happiness should become your approach to diffuse the situation. Here are a few tips when dealing with an `upset` customer. 1. It’s not personal. Though it may seem that the customer is attacking you, […]

Continue Reading

Delivering Great Customer Service

It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won’t be profitable for long unless you have a solid customer retention strategy in place – and in action. It’s the actions that count – not what […]

Continue Reading