customer complaints

Tips on Dealing with an Upset Customer

From time-to-time you will come face-to-face with a customer that isn’t happy with your service. At this point, resolution and customer happiness should become your approach to diffuse the situation. Here are a few tips when dealing with an `upset` customer. 1. It’s not personal. Though it may seem that the customer is attacking you, […]

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The Right Way To Deal With Customer Complaints

No matter how professionally we run our business, chances are that somewhere along the line something will go wrong. Handling customer complaints in a positive way can not only repair the harm that’s been done, but enhance your future relationship with the customer: Explain what is it that went wrong. Admit the mistake if there […]

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